Air India has launched EasyRoam, a new international roaming SIM service designed to help passengers stay connected while traveling overseas. Developed in partnership with Tata Communications, EasyRoam offers both physical SIM cards and eSIMs, allowing travelers to arrange mobile connectivity before their trip. Roaming plans start at ₹241, excluding taxes, making it easier and more affordable to use mobile services abroad.
- EasyRoam offers free SIM cards during the initial launch phase.
- Roaming plans start at ₹241 and vary by destination and plan.
- The service covers 30 countries initially, including North America, Europe, UK, Australia, Asia Pacific, and the Middle East.
- Customers purchasing data plans receive up to 1 GB of additional free data, except in the Maldives and Mauritius.
- EasyRoam aims to expand coverage to 190 countries over time.
- Travelers can retain their SIM number for up to one year at a nominal cost.
What is EasyRoam and how does it work?
EasyRoam is an Air India-branded travel SIM card service that provides international voice and data roaming. It is available as a physical SIM or an eSIM, which can be purchased through a dedicated Air India webpage. The service allows travelers to activate their mobile plan before departure, ensuring they have connectivity immediately upon arrival in a foreign country.
Which countries does EasyRoam cover initially?
In its initial phase, EasyRoam covers 30 countries across several regions, including North America, Europe (including the UK), Australia, Asia Pacific, and the Middle East. Air India plans to gradually expand this coverage to as many as 190 countries worldwide.
What are the costs and benefits of using EasyRoam?
During the launch phase, Air India offers the EasyRoam SIM free of cost. However, customers must purchase roaming plans to use voice and data services. These plans start at ₹241, excluding taxes, with prices varying based on the destination and plan selected. Additionally, customers who buy data plans receive up to 1 GB of extra complimentary data, except in the Maldives and Mauritius.
How does EasyRoam improve the travel experience?
EasyRoam simplifies international connectivity by integrating mobile service activation into the travel booking process. Travelers can select and activate their roaming plan before leaving, ensuring seamless access to digital services without the hassle of arranging connectivity after arrival. The service also provides usage notifications and alerts to help travelers monitor their data and voice consumption, managing costs effectively while abroad.
Can travelers keep their EasyRoam number after their trip?
Yes, customers who opt for the EasyRoam SIM can retain their phone number for up to one year by paying a nominal fee. This feature offers convenience for frequent travelers or those who want to maintain their international number for an extended period.
Where can travelers purchase EasyRoam SIMs?
Currently, EasyRoam SIM cards and eSIMs are available for purchase through the Air India website. The airline plans to offer the service through its mobile app in the near future, making it even more accessible for passengers.
According to Vivek Manglik, Executive Vice President at Tata Communications, the partnership with Air India brings travel connectivity into the booking journey, enabling customers to go online immediately upon arrival. Air India’s Chief Commercial Officer, Nipun Aggarwal, emphasized that EasyRoam meets the growing traveler demand for uninterrupted digital access across borders.
